Privacy Policy

Effective Date: October 14, 2026

Charlottesville Foot & Ankle Center (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, https://cvillefootankle.com/, or communicate with us through our online services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you visit our website or interact with us.

Personal Information You Provide

You may voluntarily provide personal information when you contact us, request an appointment, or submit a form. This information may include:

Name
Email address
Telephone number
Appointment or scheduling information
Information included in messages or inquiries you submit
Any other information you choose to provide

Please avoid submitting sensitive medical information through general website contact forms unless the form is specifically designed and approved for that purpose.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address and general location information
Browser type and operating system
Device information
Pages visited and links clicked
Date, time, and duration of your visit
Referring websites and general browsing activity

This information helps us understand how visitors use our website and identify opportunities to improve its performance and usability.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support website functionality, understand website traffic, remember preferences, and measure the effectiveness of advertising campaigns.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

2. How We Use Your Information

We may use the information we collect to:

Respond to questions, inquiries, and requests.
Facilitate appointment requests and scheduling, where available.
Communicate with you about our services.
Operate, maintain, and improve our website.
Understand website usage and visitor preferences.
Evaluate the effectiveness of marketing and advertising campaigns.
Protect our website, prevent fraud, and maintain security.
Comply with applicable legal and regulatory obligations.

We will use health-related information in accordance with applicable privacy laws and our separate Notice of Privacy Practices, where applicable.

3. Cookies, Analytics, and Advertising

We may use third-party services to help us understand website traffic and measure the performance of our marketing efforts. These services may include website analytics tools, advertising platforms, and related technologies.

For example, we may use Google Analytics or Google Ads, if configured on our website, to understand how visitors arrive at our site and how they interact with our content.

These technologies may collect information such as device identifiers, browser information, IP addresses, referring URLs, and interactions with website pages.

Where applicable, you can manage advertising preferences through the relevant service provider or adjust cookie settings in your browser.

Because we provide healthcare services, we take care to ensure that website tracking and advertising technologies are used in a manner consistent with applicable privacy requirements. We do not authorize the disclosure of protected health information to advertising or analytics providers unless permitted by applicable law and, where required, supported by appropriate authorization.

4. How We Share Information

We do not sell personal information in exchange for monetary compensation. We may share information in the following circumstances, subject to applicable law:

Service Providers: We may share information with trusted third-party vendors that help operate our website, manage communications, provide scheduling tools, analyze website performance, or support our business operations.

Healthcare Services: Information necessary to provide healthcare services may be handled by our practice and authorized service providers in accordance with applicable privacy laws and our Notice of Privacy Practices.

Legal Requirements: We may disclose information when required by law, regulation, court order, or other lawful process, or when necessary to protect our rights, safety, property, or the rights and safety of others.

Business Operations: Information may be shared as part of a business transaction or organizational change, subject to applicable legal and privacy requirements.

We do not share personal information for purposes other than those described in this policy unless permitted by law or authorized by you.

5. Healthcare Information and HIPAA

As a healthcare provider, we recognize the importance of protecting the privacy of patient information.

If you are a patient, certain medical information may be protected under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other applicable laws. Our separate Notice of Privacy Practices describes how protected health information may be used and disclosed, as well as your rights regarding that information.

This website Privacy Policy does not replace our Notice of Privacy Practices.

Information submitted through general website forms, email, or other online communication channels may not receive the same protections as information submitted through a secure, approved patient communication system. Please do not use general website forms or unsecured email to send sensitive medical details.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, patient portals, appointment scheduling platforms, payment services, or other online resources.

We do not control the privacy practices or content of these third-party services. Their collection and use of information are governed by their own privacy policies and terms.

We encourage you to review the privacy policies of any third-party websites or services you access through our website.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect the information we collect against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing electronic information is completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Please use caution when sharing personal information online.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, meet operational needs, resolve disputes, enforce agreements, and comply with applicable legal requirements.

Medical records and other protected health information may be subject to separate retention requirements under applicable laws and our healthcare recordkeeping practices.

9. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

Request information about the personal data we maintain about you.
Request correction or deletion of certain personal information.
Opt out of certain marketing communications.
Manage cookies through your browser settings.
Exercise applicable rights concerning the processing of your personal information.

To make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before responding.

Requests involving medical records or protected health information may need to be handled through our designated medical records process.

10. Children’s Privacy

Our website is intended to provide information about our healthcare services to patients and other interested individuals. We do not knowingly collect personal information online from children under 13 without appropriate authorization or as otherwise permitted by law.

If you believe a child has provided personal information through our website inappropriately, please contact us so that we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website functionality, technology, or applicable laws.

Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Charlottesville Foot & Ankle Center

Website: https://cvillefootankle.com/

Phone: 434-979-0456

Mailing Address: 600 Peter Jefferson Parkway Ste 360 Charlottesville, VA 22911

For requests concerning your medical records or rights under HIPAA, please contact our office and ask for the appropriate privacy contact.